Public Enquiry, Sub-County Desks & Grievance Redress

Contact the Department of Education

We are headquartered at Ardhi House in Kitale with full-time education service desks across all 5 sub-counties. Reach our officers via telephone, email, WhatsApp, or through our confidential grievance mechanism.

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Directorate Headquarters — Kitale

Physical Location Ardhi House, Ground Floor, Kitale Town, Trans-Nzoia County, Kenya

Official Email education@transnzoia.go.ke

Office Hotlines & Telephone +254 700 000 000 / 054-30000

Direct WhatsApp Desk Chat with Directorate Desk Officer →

Operating Hours & Turnaround

Open Monday through Friday, 8:00 AM – 5:00 PM (excluding public holidays).

Citizen Enquiries Response: Within 2 Business Days

Send Us an Official Enquiry

Direct message to the Department of Education registry.

Full Name *

Email Address *

Phone Number

Enquiry Sector

Subject *

Detailed Message *

Decentralized Services

5 Sub-County Education Service Desks

For faster resolution of polytechnic admissions, early childhood placement, and ward bursary submissions, visit your local Sub-County Education Officer:

Kiminini Sub-County Desk

6 Wards

Location: Kiminini Sub-County HQ, Kiminini Town
Email: kiminini@transnzoia.go.ke
Hotline: 054-31001
Wards: Kiminini, Waitaluk, Sirende, Hospital, Sikhendu, Nabiswa

Desk Lead: Sub-County Quality Assurance Officer

Saboti Sub-County Desk

5 Wards

Location: Saboti Sub-County Offices, Kipkeikei Centre
Email: saboti@transnzoia.go.ke
Hotline: 054-31002
Wards: Matisi, Tuwani, Saboti, Machewa, Kinyoro

Desk Lead: Sub-County Vocational Coordinator

Cherang'any Sub-County Desk

7 Wards

Location: Kachibora Centre, Cherang'any Offices
Email: cherangany@transnzoia.go.ke
Hotline: 054-31003
Wards: Suwerwa, Cherangany, Chepsiro, Sitatunga, Makutano, Kaplamai, Motosiet

Desk Lead: Sub-County ECDE Coordinator

Endebess Sub-County Desk

3 Wards

Location: Endebess Town Sub-County Administration
Email: endebess@transnzoia.go.ke
Hotline: 054-31004
Wards: Endebess, Matumbei, Chepchoina

Desk Lead: Sub-County Field Inspector

Kwanza Sub-County Desk

4 Wards

Location: Maili Saba Sub-County Administration Block
Email: kwanza@transnzoia.go.ke
Hotline: 054-31005
Wards: Kwanza, Kapomboi, Keiyo, Bidii

Desk Lead: Sub-County Bursary Liaison

Confidential & Transparent

Citizen Grievance Redress Mechanism (GRM)

Have an unresolved complaint, bursary vetting dispute, or ethical concern regarding county polytechnics or ECDE centres? All submissions are logged into our official audit ledger with guaranteed whistleblower protection.

Toll-Free Grievance Hotline

0800 – 720 – 000

Free from Safaricom, Airtel, and Telkom networks • Mon–Fri 8:00 AM – 5:00 PM

Email Whistleblower Desk

4-Stage Resolution Workflow

Stage 1

Filing & Reference

Submission is registered with a unique tracking code within 24 hours.

Stage 2

Fact Finding

Assigned to the Sub-County Redress Committee for on-ground verification.

Stage 3

Remedial Action

Corrective directives or bursary rectifications authorized by the Chief Officer.

Stage 4

Citizen Closure

Official outcome communication sent to complainant within 5 business days.

Anti-Bribery Policy: Public education services in Trans-Nzoia County are entirely free of facilitation fees. Any officer demanding money must be reported immediately.